{"id":135,"date":"2026-04-17T09:00:15","date_gmt":"2026-04-17T09:00:15","guid":{"rendered":"https:\/\/www.freightsrls.com\/?page_id=135"},"modified":"2026-04-17T09:19:29","modified_gmt":"2026-04-17T09:19:29","slug":"en-how-we-operate","status":"publish","type":"page","link":"https:\/\/www.freightsrls.com\/en\/en-how-we-operate\/","title":{"rendered":"How we operate"},"content":{"rendered":"<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Syne:wght@700;800&#038;family=Inter:wght@300;400;500&#038;display=swap\" rel=\"stylesheet\">\n<style>\n.fco { all: initial; display: block; font-family: 'Inter', sans-serif; }\n.fco *, .fco *::before, .fco *::after { box-sizing: border-box; margin: 0; padding: 0; }\n.fr-lang { display: flex; justify-content: flex-end; padding: 10px 64px; background: #0e0e0e; gap: 8px; }\n.fr-lang a { font-size: 12px; font-weight: 600; letter-spacing: .1em; text-transform: uppercase; color: rgba(255,255,255,.35); 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color: #0e0e0e; margin-bottom: 10px; }\n.fco-strength p { font-size: 13px; color: #888; line-height: 1.65; }\n.fco-cta { background: #0e0e0e; padding: 80px 64px; display: flex; align-items: center; justify-content: space-between; gap: 40px; flex-wrap: wrap; }\n.fco-cta h2 { font-family: 'Syne', sans-serif; font-size: clamp(24px, 3vw, 42px); font-weight: 800; color: #fff; letter-spacing: -0.03em; max-width: 500px; }\n.fco-btn { display: inline-block; background: #e85c1a; color: #fff !important; padding: 16px 36px; border-radius: 4px; font-family: 'Inter', sans-serif; font-size: 14px; font-weight: 600; text-decoration: none !important; white-space: nowrap; transition: background .2s; flex-shrink: 0; }\n.fco-btn:hover { background: #c94d14; }\n@media (max-width: 900px) {\n  .fco-hero { grid-template-columns: 1fr; }\n  .fco-hero-left, .fco-hero-right { padding: 60px 24px; }\n  .fco-process, .fco-strengths, .fco-cta { padding: 60px 24px; }\n  .fco-steps { grid-template-columns: 1fr; gap: 32px; }\n  .fco-steps::before { display: none; }\n  .fco-images { grid-template-columns: 1fr; height: auto; }\n  .fco-img-item { height: 200px; }\n  .fco-strengths-grid { grid-template-columns: 1fr 1fr; }\n  .fco-cta { flex-direction: column; align-items: flex-start; }\n  .fr-lang { padding: 10px 24px; }\n}\n<\/style>\n<div class=\"fco\">\n  <div class=\"fr-lang\">\n    <a href=\"\/en\/come-operiamo\/\">\ud83c\uddee\ud83c\uddf9 IT<\/a>\n    <a href=\"\/en\/en-how-we-operate\/\" class=\"active\">\ud83c\uddec\ud83c\udde7 EN<\/a>\n  <\/div>\n  <div class=\"fco-hero\">\n    <div class=\"fco-hero-left\">\n      <span class=\"fco-kicker\">Our method<\/span>\n      <h1>How We<br>Operate<\/h1>\n      <p>A clear and structured process to manage every shipment without surprises, from first contact to final delivery.<\/p>\n    <\/div>\n    <div class=\"fco-hero-right\">\n      <div class=\"fco-check\">\n        <div class=\"fco-check-icon\">\u2713<\/div>\n        <div class=\"fco-check-text\">\n          <h4>Dedicated contact for every client<\/h4>\n          <p>No tickets or chatbots: you have a dedicated contact who knows your company and responds within 2 hours.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"fco-check\">\n        <div class=\"fco-check-icon\">\u2713<\/div>\n        <div class=\"fco-check-text\">\n          <h4>Detailed quote within 24 hours<\/h4>\n          <p>All costs clarified upfront: freight, surcharges, estimated duties and ancillary costs. No surprises on your invoice.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"fco-check\">\n        <div class=\"fco-check-icon\">\u2713<\/div>\n        <div class=\"fco-check-text\">\n          <h4>Constant status updates<\/h4>\n          <p>You receive notifications at every stage of the shipment: departure, transit, arrival and final delivery.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div class=\"fco-process\">\n    <h2>The 5-step process<\/h2>\n    <div class=\"fco-steps\">\n      <div class=\"fco-step\"><div class=\"fco-step-circle\">01<\/div><h4>Request<\/h4><p>You send us the cargo details: type, weight, volume, origin and destination.<\/p><\/div>\n      <div class=\"fco-step\"><div class=\"fco-step-circle\">02<\/div><h4>Quote<\/h4><p>Within 24h you receive a detailed quotation with all costs itemised.<\/p><\/div>\n      <div class=\"fco-step\"><div class=\"fco-step-circle\">03<\/div><h4>Booking<\/h4><p>We confirm the carrier, plan the pick-up and start the operational procedures.<\/p><\/div>\n      <div class=\"fco-step\"><div class=\"fco-step-circle\">04<\/div><h4>Departure<\/h4><p>We manage the export documentation and confirm departure with all documents.<\/p><\/div>\n      <div class=\"fco-step\"><div class=\"fco-step-circle\">05<\/div><h4>Delivery<\/h4><p>Import customs clearance and final delivery to the recipient. Case closed.<\/p><\/div>\n    <\/div>\n  <\/div>\n  <div class=\"fco-images\">\n    <div class=\"fco-img-item\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1578575437130-527eed3abbec?auto=format&#038;fit=crop&#038;w=800&#038;q=80\" alt=\"Container management\"><span class=\"fco-img-cap\">Container management<\/span><\/div>\n    <div class=\"fco-img-item\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1436491865332-7a61a109cc05?auto=format&#038;fit=crop&#038;w=800&#038;q=80\" alt=\"Air transport\"><span class=\"fco-img-cap\">Air transport<\/span><\/div>\n    <div class=\"fco-img-item\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1519003722824-194d4455a60c?auto=format&#038;fit=crop&#038;w=800&#038;q=80\" alt=\"Road distribution\"><span class=\"fco-img-cap\">Road distribution<\/span><\/div>\n  <\/div>\n  <div class=\"fco-strengths\">\n    <h2>Why choose Freight S.r.l.s<\/h2>\n    <div class=\"fco-strengths-grid\">\n      <div class=\"fco-strength\"><span class=\"fco-strength-icon\">\ud83d\udc64<\/span><h3>Personal contact<\/h3><p>Every client always works with the same person. No call centre, no tickets: a direct and professional relationship.<\/p><\/div>\n      <div class=\"fco-strength\"><span class=\"fco-strength-icon\">\ud83d\udcd1<\/span><h3>Zero customs surprises<\/h3><p>Authorised customs agents with years of experience. Procedures are handled correctly from the start.<\/p><\/div>\n      <div class=\"fco-strength\"><span class=\"fco-strength-icon\">\ud83c\udf0d<\/span><h3>Global agent network<\/h3><p>Certified correspondents on all continents to guarantee door-to-door operations to any destination worldwide.<\/p><\/div>\n      <div class=\"fco-strength\"><span class=\"fco-strength-icon\">\ud83d\udcca<\/span><h3>Transparent rates<\/h3><p>Thanks to consolidated volumes with carriers and shipping lines, we offer competitive prices with clear and timely reporting.<\/p><\/div>\n    <\/div>\n  <\/div>\n  <div class=\"fco-cta\">\n    <h2>Ready to simplify your logistics?<\/h2>\n    <a href=\"\/en\/en-contact\/\" class=\"fco-btn\">Contact us now \u2192<\/a>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\ud83c\uddee\ud83c\uddf9 IT \ud83c\uddec\ud83c\udde7 EN Our method How WeOperate A clear and structured process to manage every shipment without surprises, from first contact to final delivery. \u2713 Dedicated contact for every client No tickets or chatbots: you have a dedicated contact who knows your company and responds within 2 hours. \u2713 Detailed quote within 24 hours&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-135","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.freightsrls.com\/en\/wp-json\/wp\/v2\/pages\/135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.freightsrls.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.freightsrls.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.freightsrls.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.freightsrls.com\/en\/wp-json\/wp\/v2\/comments?post=135"}],"version-history":[{"count":1,"href":"https:\/\/www.freightsrls.com\/en\/wp-json\/wp\/v2\/pages\/135\/revisions"}],"predecessor-version":[{"id":136,"href":"https:\/\/www.freightsrls.com\/en\/wp-json\/wp\/v2\/pages\/135\/revisions\/136"}],"wp:attachment":[{"href":"https:\/\/www.freightsrls.com\/en\/wp-json\/wp\/v2\/media?parent=135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}